Accessibility

Hornell Area Transit is accessible to persons with disabilities. HAT buses and vans are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. We have priority seating for seniors and persons with disabilities. Operators are trained to assist riders use lifts and ramps, and secure wheelchairs. You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on board buses and vans and in our facilities. Public information is available in alternative formats upon request. 

Fixed-Route Service

Hornell Area Transit’s fixed-route service is accessible to persons with disabilities. Buses are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Buses have priority seating for seniors and persons with disabilities. Operators are trained to assist riders use lifts and ramps, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request.

Other Accessibility Policies

You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on-board buses and vans and in our facilities. The must be kept under the control of the passenger at all times. Public information is available in alternative formats upon request.

Reasonable Modification Policy

Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 607-324-7910 or email us at hat@cityofhornell.com. Please submit requests at least the day before the trip. Hornell Area Transit will not charge additional fees for passengers requiring reasonable modifications.

ADA Complaints

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Click here for the complaints procedures and form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 607-324-7910 or hat@cityofhornell.com